policies
CHECK-IN TIME:
Thursday - Sunday: 3:00pm - 7:00pm
Monday - Wednesday: 3:00pm - 5:00pm
We recommend calling the Inn if you are going to be checking in any later than respective check-in times; otherwise, we will not be able to offer you the normal check-in service and it will be necessary to make other arrangements.
CHECK-OUT TIME: 12 Noon
We are a small inn, cancellations affect us greatly. Should you cancel outside of 7 days prior to arrival; your deposit will be refunded, less a $25 administration fee. Should you cancel within 7 days, your entire deposit will be forfeited unless we can rebook your room so it does not result in a loss of business. Upon rebooking the room, your deposit will then be refunded less the $25 administration fee.
Additional person $50.00 per night. Pet fee is $35.00 per dog per night.
As a condition of your reservation and immediately upon processing your deposit you and your party staying with you agree that your credit card on file or another credit card acceptable to Hillbrook Inn will be immediately charged at time of cancellation for the balance of your stay. No refunds will be offered for rooms not rented.
ALL ROOMS AT HILLBROOK INN ARE NON-SMOKING.
Any violations of this policy will result in cleaning fees equal to a minimum of one night’s stay. Smokers who render a room unacceptable for incoming guests must compensate the inn for lost revenue.
Alcoholic beverages not purchased from the inn (under the inn’s state liquor license and liability insurance) may not be consumed outside of the privacy of your own guest room per state law. We hold a West Virginia State Liquor License and should be treated with courtesy and respect just as you would at a local restaurant or bar.
CLICK HERE to read frequently asked questions.
Included with your room stay is a Rejuvenating Gourmet Breakfast!
Gratuity not included.
Holidays and Holiday Weekends at Hillbrook Inn
Easter Sunday April 8, 2012
Memorial Day Weekend May 25 -27, 2012
Labor Day Weekend August 31 - September 2, 2012
Columbus Day Weekend October 5-7, 2012
Veterans Day Weekend November 9-11 2012
Thanksgiving November 22, 2012
Christmas Eve December 24, 2012
Christmas Day December 25, 2012
New Year Eve December 31, 2012
New Years Day January 1, 2013
spa policies
APPOINTMENT BOOKING
To ensure you get the Spa service you would like at a time that fits into your schedule, it is recommended to book all Spa appointments 72 hours and advance.
LENGTH OF TREATMENTS
For all stated length of treatment times listed on marketing materials there is an approximately 7-10 minutes of prep and relax time included. For example, a 60-minute massage includes 5 minutes before actual massage begins for you to get into proper attire and in position on the table. Also, there is about 5 minutes at the end of the massage for you to relax and get dressed. Thus for a 60 minute massage you can expect to receive about 50 minutes of relaxing body treatment.
FIRST VISIT
Please arrive 5 minutes prior to your first appointment. Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next guest is not delayed.
LATE POLICY
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Last minute changes to appointments will be honored only if a service appointment is available.
CANCELLATION AND NO SHOW POLICY
Guests who book appointments and cannot join us for their scheduled reservation are granted full credit at the spa provided notice is given at least a 48-hour notice is provided. We do not provide refunds for cancelled / no show appointments.
PAYMENTS & GRATUITY
For all services provided at Hillbrook Inn & Spa, a 20% gratuity will be added to your bill. If you would like to make any adjustments to this please let us know. Payments for service and retail items purchased at the Spa will be billed through the booking agent at Hillbrook Inn. If you are an overnight guest at Hillbrook, when possible items will be added to your final bill. Occasionally due to timing, you final bill can be adjusted after check out for services you received. You will be notified via email of any changes after check out. If you are an outside guest of the Inn, the booking agent prior to your appointment will make payment arrangements with you.
SPECIAL CONDITIONS
Please notify our Spa Consultant before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.
AGE REQUIREMENT
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.
PRICES SUBJECT TO CHANGE
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.
THERAPISTS
While we will make every effort to meet your requests, we cannot guarantee a specific therapist or gender. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.
   
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