Frequently Asked Questions
Events
Hillbrook prides itself in quality service and customer satisfaction. If you have a question that is not answered on this page, please click here to submit a question!
Are you open 7 days a week?
Yes, Hillbrook is open Monday – Sundays. All rooms include a Rejuvenating Two-Course Gourmet Breakfast. There is no dinner service offered Monday – Wednesday, unless scheduled for a private event previously planned with our event coordinator. There is always someone available to assist you during your stay at Hillbrook. If we need to make special arrangements for a guest, these can be accommodated if requested in advance.
Will we have our own bathroom?
Yes, all guest rooms have private baths.
What size will our bed be?
All rooms have queen or king size beds, please check our ROOMS & RATES page to see which room has the right bed for your needs.
Will there be a telephone in our room?
Yes, all rooms have telephones.
Will we have a Jacuzzi, whirlpool tub, or a hot tub?
We offer a two-person whirlpool tub in the Winter, Spring, Summer and Fall Cottage. In addition, the Snuggery has a one-person whirlpool tub with a hand-held shower. There is no “Jacuzzi” on the Hillbrook property.
Can we connect to the Internet from our room?
Yes, Hillbrook has Internet access.
Will our room have air conditioning?
Yes, the cottage rooms all have their own central air conditioning unit and thermostat. In the main house, we have individual wall units in each room to make sure guests are comforatable.
Will an innkeeper help me develop an itinerary for my visit?
Yes, the innkeeper and staff members can help you develop an itinerary for your visit. We have several local restaurants in the area that we can recommend during your stay on non-dining days. We are also happy to assist in making reservations and in giving recommendations for guests. Please review our Plan Your Stay Page to gather a list of ideas.
When is Breakfast Served?
Breakfast is served from 8:30 AM – 10:00 AM on the sun porch overlooking the extensive grounds.Guests that are racing at Summit Point Speedway are welcome to join us for an early breakfast as early as 7:00am. Please advise us when making a reservation if this is something you would like us to accommodate. Quilters are scheduled automatically for an 8:00 AM breakfast, giving them an opportunity to enjoy a nutritious breakfast before class begins.
Do you have TV in rooms?
We have TV’s in the winter, spring, summer and fall suites for guests to enjoy. However, in the main house we stay with the simple charm and do not provide TV in the interior of the house.
Are you pet-friendly?
Hillbrook is pet-friendly and offers the exterior rooms to guests with pets (winter, spring, summer, fall, snuggery and overlook). Hillbrook cannot accommodate pets inside the main house due to the restaurant. Exceptions will be made for service animals.
Please review pet policy.
Do guests eat breakfast as a group?
Guests are welcome to come to breakfast from 8:30 am – 10:00 am and are not seated as a group. You may choose a quant table for two. If you meet a wonderful couple or come with friends you are welcome to visit and sit at the same table. We want our guests to enjoy the experience and welcome the opportunity to meet new people to enhance your stay!
How far are you from Hiking/Biking/Rafting?
Only steps from strolling around our 17 acres. In Addition we are 12 miles from Harpers Ferry WV, where you can do all your outdoor activities. Go for a walk or bike ride on the C&O Canal, visit historic Harpers Ferry, join a group on a river ride and more.
|
